Why Consider Mimecast Consulting or Third Party Support?

Third party Mimecast consulting and support is a cost effective way to maximize your investment in Mimecast and other adjacent technologies. The best solution to most Mimecast related problems is to optimize your configurations so there will be less need for contacting Mimecast support. Optimally, you will only need to contact Mimecast support when there is a system level issue or anomaly.

Mimecast typically avoids providing best practice policy configuration guidance because of the potential business disruption and the increased volume of support tickets this can generate. If you are able to get help setting up best practices with them, it will typically be a one time and one policy session to satisfy your immediate needs. It’s possible you will encounter varying opinions and be pulled in different directions when working across multiple engineers. This combined with their large customer base of 40,000+ businesses results in an inability to help every customer.

Mimecast support has seen significant changes as it’s evolved over the last 6 years. The model has moved from a force of highly knowledgeable engineers with strong IT backgrounds and moved towards high volume email support by a less experienced support team. Phone support was a focused area but has now fallen out of favor with this newer more scalable model. Finally Mimecast support has now begun moving out of the United States and the UK to reach full scaling capabilities. Mimecast’s customer quantity combined with the complexity of trying to implement sensitive and disruptive security policies on scale is why support quality has suffered.  You are correct in recognizing that there is a need for an improved experience and that is why Select Cybersecurity LLC is here.